Shipping policy

Thank you for visiting and shopping at hedra.shop, operated by 1011 3RD ST N LLC. We are dedicated to providing our customers with high quality cotton storage baskets and a smooth shopping experience.

  1. Shipping Destination Currently, we offer shipping services to our customers located in Germany. All transactions, shipping calculations, and product prices on our website are processed and displayed in USD.

  2. Shipping Cost We are happy to offer free shipping on all orders. There are no shipping fees, minimum purchase requirements, or hidden handling charges at checkout. Free shipping applies to all orders shipped to our supported destination within Germany.

  3. Processing and Shipping Time Our order fulfillment process is divided into two parts to ensure your cotton storage baskets arrive safely: Order Processing Time: It takes 1 to 3 business days to verify payment, perform quality checks, package your items, and hand them over to our logistics partners. Orders placed on weekends or holidays will be processed on the following business day. Shipping Time: Once your order has been processed and dispatched, the delivery time takes approximately 7 to 13 days to reach your address within Germany. Please note that transit times may vary slightly due to seasonal logistics peaks, customs clearance delays, or extreme weather conditions.

  4. Shipment Tracking As soon as your package is dispatched, we will send you a shipment confirmation email containing your tracking number and a tracking link. You will be able to monitor the journey of your cotton storage baskets in real time. Please allow 24 to 48 hours for the tracking information to update in the carrier system.

  5. Address Corrections and Delivery Issues It is the customer responsibility to ensure that the shipping address provided at checkout is correct and complete. If you notice an error in your shipping details, please contact our support team immediately. We cannot modify the shipping address once the package has been dispatched. If a package is returned to us due to an incorrect or incomplete address provided by the customer, you may be responsible for the costs of reshipping the item.

  6. Lost or Damaged Packages If your tracking information states that your package has been delivered but you have not received it, or if your product arrives damaged during transit, please contact us immediately. We will investigate the issue with the shipping carrier and work diligently to provide a replacement or a solution.

  7. Contact Information If you have any questions or concerns regarding our shipping process, tracking, or delivery, please feel free to reach out to us using the contact details below: Company Name: 1011 3RD ST N LLC Contact Representative: MESSMORE TODD Address: 1011 3RD ST N, JACKSONVILLE BEACH, FL, 32250, United States Email: support@hedra.shop Phone: +1 7632287335 Website: hedra.shop