Shipping policy

Last updated: May 9, 2026

This Shipping Policy applies to all purchases made on hedra.shop and outlines our fulfillment and delivery practices.

Order Processing Time All orders are processed within 1 to 3 business days (Monday through Saturday, excluding Sundays and public holidays). “Processing time” refers to the period from order confirmation to the moment the shipment is dispatched from our facility. Each cotton storage basket is carefully inspected and packed to ensure it arrives in perfect condition.

Shipping Time & Delivery Estimates We fulfill orders globally to ensure our premium cotton baskets reach your home efficiently.

  • Shipping Origin: All orders are shipped from our fulfillment center located in the United States.
  • Target Market: We primarily serve customers in Germany.
  • Estimated Shipping Time: Once dispatched, the estimated international shipping time to Germany is 7 to 13 business days.
  • Total Delivery Time: Therefore, the total estimated time from order placement to delivery is approximately 8 to 16 business days.

Shipping Cost We offer Free Shipping on all orders to Germany. No handling or delivery fees apply.

Tax & Customs Information

  • International Orders: Since we ship from the United States to Germany, please be aware that VAT (Import Sales Tax) or customs duties may be applied by German customs authorities upon arrival. These charges are determined by local regulations and are the responsibility of the recipient.
  • Sales Tax: For any domestic U.S. orders, applicable Sales Tax will be calculated at checkout based on the destination state.

Shipping Locations We currently ship to Germany. If your destination is not listed at checkout, please contact us for further assistance.

Tracking Your Order Once your order has shipped, you will receive an email containing the tracking number. You can track your shipment status through the link provided in the email.

Delays Delivery times are estimates and may vary due to external factors such as international customs clearance, weather disruptions, or carrier delays. We appreciate your understanding in the event of any unforeseen delays.

Contact Information If you have any questions regarding our shipping policy, please contact us:

  • Operator: 1011 3RD ST N LLC
  • Email: support@hedra.shop
  • Address: 1011 3RD ST N, JACKSONVILLE BEACH, FL, 32250, USA
  • Phone: +1 763-228-7335